To be eligible for a return & refund, you must have received the parcel and have to make a video proof of opening parcel. The item(s) must have checked and shown in the video. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orders@viga.pk or Phone & WhatsApp 03000844275
For return: If customer return is accepted, customer has to bear the shipping charges and return the items to us.
You can always contact us for any return question at orders@viga.pk or Phone & WhatsApp 03000844275
Damages and issues
Please inspect your order upon reception. You have to make a video proof of opening parcel. The item(s) must have checked and shown in the video. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
If you receive wrong or damaged item, We will decide to exchange or give a refund to you.
Refunds
We have customer friendly refund policy in sense of Buyer Protection that you can claim return & refund any time even you have used the product and not satisfy.
We will notify you once we’ve received your return item if any, and will let you know about the refund process.
you’ll be automatically refunded on your given payment method within 3 business days. Please remember it can take some time for your credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at orders@viga.pk or Phone & WhatsApp 03000844275
